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304 North Cardinal
St. Dorchester Center, MA 02124

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Weekend: 10AM - 5PM

Refund and Returns Policy

Refund and Returns Policy

Dear Valued Customer

I hope this message finds you well. I understand that you have questions about our refund policy for Brownellsguns.com. We appreciate your interest in our products and services, and I’m here to provide you with all the information you need regarding our no refund policy.

Thank you for choosing Brownellsguns.com for your firearms, crossbow hunting tools, defense tools, and bulletproof vest needs. We value your trust and aim to provide you with the best products and service possible. This Return and Refund Policy outlines our guidelines for returns, refunds, and exchanges.

Returns

We want you to be completely satisfied with your purchase from Brownellsguns.com. If, for any reason, you are not satisfied with your order, you may be eligible for a return. Please follow these guidelines:

  • You must initiate a return within 60 days of the purchase date.
  • The product must be in its original condition, with all accessories, packaging, and documentation included.
  • Returns are only accepted for items that have not been used or installed.

Refunds

We understand that sometimes returns are necessary. Here’s our policy on refunds:

  • A refund will be issued after we receive and inspect the returned item.
  • Refunds will be processed within 7-10 business days.
  • The refund amount will exclude shipping charges and a restocking fee of [percentage] to cover handling and processing.
  • Brownellsguns.com is not responsible for any return shipping costs.

Exchanges

If you received a defective or damaged product, we are happy to offer an exchange. Please contact our customer support at support@brownellsguns.com for assistance with exchanges.

Cancellations

You have the option to cancel an order before it ships. If you wish to cancel, please contact us as soon as possible. Once an order has shipped, our standard return and refund policy applies.

Non-Refundable Items

Certain items are non-refundable:

  • Ammunition and explosives
  • Customized or personalized items
  • Gift cards

Contact Us

For any return, refund, or exchange request, or if you have any questions about our Return and Refund Policy, please contact our customer support team at support@brownellsguns.com.

Policy Changes

Brownellsguns.com reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By shopping with Brownellsguns.com, you agree to and accept the terms and conditions of this Return and Refund Policy.

Thank you for choosing Brownellsguns.com. Your satisfaction is our priority.

Best regards,

Brownellsguns.com

 

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